We will ensure that we:
- Do not sell any personal information we store about our customers and suppliers
- Keep all personal information safe, secure and private
- Will only hold personal information about you in relation to contractual obligations or for marketing purposes (if permission is given)
Our new policy explains what happens with the personal data our customers and suppliers provide us with or information we gather from our website, meetings, phone calls or any other process resulting in the gathering of information.
COLLECTING AND STORING OF PERSONAL INFORMATION
The information we collect can come from our website via enquiries, document downloads, personal sign in requests or from newsletter sign ups. We may also collect additional information from email and telephone conversations.
This information may be:
- Company Name
- Company Address
- Business Email and Contact Number
- Web Pages Visited
- Marketing and Consent Options
Our website is secure and fully encrypted, protecting it from external misusage.
CHEMCO USAGE OF PERSONAL INFORMATION
The information we collect may be used for Marketing purposes (if permission given), and for contractual obligations (if transactions take place between our customers and/or suppliers).
Examples of this could be:
- You have personally requested information from us (product info, company documents etc.)
- Sending you marketing content if you requested additional information
- Inform you of any major changes to our company
- To fulfil your order requirements
We will only contact you or send you additional marketing information if you have given us consent either through our website, emails or verbal communication (e.g. this could be through conversations at trade shows, meetings or telephone calls).
You have the option at any time to opt-out of any communication with our company via opt-out buttons on our newsletters or contacting us directly to ask to be removed from our database.
SHARING OF PERSONAL INFORMATION
All information we collect will only be stored within our company documentation and will not be accessible by third-parties. This information will not be used for anything other than contractual or marketing purposes (if permission is given).
Your data will not be sold and will not be disclosed to any other external party. If any examples exist where external companies could have access to our personal information (for example our website provider who has master entry to our website) we will ensure that they sign a confidentiality agreement whereby they cannot use or store any information they can see via our website.
LENGTH OF PERSONAL INFORMATION STORAGE
Personal information about you will only be stored if we are given consent by you, or for as long as you remain a customer or supplier of ours.
If consent is withdrawn or our business relationship ends, we may keep your data for a period of 5 years. This is to ensure that we can respond to any questions or enquiries which may arise from your company in the future.
YOU HAVE THE OPTION TO DECLINE
You have the right to object or question any personal information we hold about you. If you have any questions regarding the information we hold about you, please contact us via email or telephone call.
UPDATING/REMOVING PERSONAL INFORMATION
You have the right to have the personal information we hold about you updated if it is incomplete or inaccurate. You also have the right to request for our company to remove any personal information we hold about you from our records.
ACCESSING YOUR PERSONAL INFORMATION
Any person who we hold personal information about has the right to access this information. If you would like to know which information we hold about you, please contact us via [email protected] and we will respond to you as quickly as possible.
If you are not happy with how we hold your personal information, please contact us via [email protected]